Do you charge for delivery?
We have a small charge of delivery which is added to orders under this for orders on mainland UK. Highlands,Islands and overseas the price is on announcement so contact us for a price.
Do you provide samples?
Samples of all our products are available. Due to the high cost of administration, samples are charged in full but can either be used in a future order or be returned without a restock charge.
How can I pay?
You can by by cash, cheque or bank transfers (BAC’s). BAC’s is the most common method.
How long will my order take?
Order duration will depend on the delivery service specified when the order is placed. Standard orders will take between 7 and 10 working days. Express orders will be delivered within 3 working days from when the order is placed and 24 hour dispatch orders will be dispatched from ourselves 24 hours (1 working day) from when the order is placed to be delivered the following working day. The majority of non-personalised garments will be dispatched from us for delivery next working day, but this can increase to 3-5 working days with some brands.
How will I receive my artwork proof?
We always produce a proof for new logos and designs to ensure you are completely happy with how everything looks prior to production being carried out. For embroidered designs and logos, we usually send a sewn sample on a swatch of fabric by post or a digitised sample in the form of a PDF via email. For embroidered lettering, an email or fax is used depending on your preference. For screenprinting, an email or paper proof is sent by post. Before production can be carried out, you must contact us to give written permission for production to go ahead or request any amendments or changes that you would like to be made prior to production.
I can’t see what I’m looking for. Do you supply it?
Probably! If it’s workwear, corporatewear, teamwear, leisurewear, schoolwear or promotional clothing, we can usually supply it. Please contact us with your requirements. Click here to contact us.
Where do I find size guides?
Due to the fact we stock items from a wide range of suppliers we don’t have one generic size guide on our site, we generally provide a size guide per brand (these are given to us direct from the suppliers and we aim to update these as regularly as possible to ensure we are passing on the most relevant and up to date information on sizing) some products have a size guide per item – click on this link to see a guide on how to locate our on site size guides
What does your free logo service include?
All our prices include a 10,000 stitch count embroidery in upto 15 colours or a 1 colour screenprint (any size) in 1 position. Larger stitch counts, extra print colours and additional positions is price on application (contact us for a quote).
Which formats do you accept for artwork?
For embroidery we can accept most formats including pdf, .eps, jpeg, tiff or you can direct us to your website or send a letterhead. For screenprinting, to avoid additional artwork charges, we require an .eps tiff or ai file. Click here to see more on Artwork Guidelines
www.aegprints.co.uk
01202 985589
